SUNNY Club Event Terms
Last updated: September 2026
HELLO SUNNY LTD (“SUNNY”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
By purchasing a ticket, you confirm that you have read and agree to these terms.
1. About us
SUNNY Club is operated by:
HELLO SUNNY LTD
Company number: 17430125
Registered office: C/O Accrue Accounting, Office 23 The College Business Centre, Uttoxeter New Road, Derby, Derbyshire, United Kingdom, DE22 3WZ
Email: jenna@hellosunny.co.uk
HELLO SUNNY LTD is the controller of personal information covered by this privacy policy.
2. Your booking
Your booking is confirmed when payment has been successfully processed and you receive an order confirmation.
Please check the event date, time, location and other booking information before completing your purchase.
Tickets are valid only for the event shown in your booking confirmation. Different ticket prices may be available at different stages of sale. We do not provide retrospective refunds or credits where a lower-priced ticket was previously or subsequently available.
3. Ticket price
The ticket price includes admission to the SUNNY Club session and the activities described on the event page.
Travel, parking and any other personal expenses are not included unless expressly stated.
4. Non-refundable tickets
All ticket sales are final and non-refundable if you change your mind or can no longer attend.
We do not provide refunds or credits for:
Personal scheduling conflicts
Illness or injury
Travel disruption
Late arrival
Failure to attend
Failure to bring the equipment specified on the event page
Leaving the event early
Events and leisure activities supplied on a specific date are generally excluded from the statutory 14-day cancellation period applicable to some online purchases. Nothing in these terms affects your statutory rights.
5. Transferring your ticket
If you can no longer attend, you may transfer your place to another suitable guest.
Please email jenna@hellosunny.co.uk as soon as possible with the replacement guest’s name and email address. The replacement guest must read and accept these terms before attending.
Tickets must not be resold for more than their original purchase price or offered through unauthorised resale platforms.
6. If we cancel or postpone the event
If we cancel the event, you will receive a refund of the ticket price paid to the original payment method.
We are not responsible for travel, accommodation, childcare or other costs incurred in connection with attending, except where the law requires otherwise.
If we postpone the event, your ticket will automatically transfer to the rescheduled date. If you cannot attend the new date, you may request a refund within the period stated in our postponement notice.
We may make reasonable changes to the schedule, content, venue, practitioners or speakers. A change of practitioner, speaker or running order will not normally entitle you to a refund. If we make a significant change that materially alters the event, we will explain the options available.
7. Pilates and physical participation
The event includes a Pilates session involving physical movement, balance, strength and controlled exertion.
You are responsible for deciding whether participation is appropriate for you. Please work at your own pace, follow the practitioner’s instructions and stop immediately if you feel pain, dizziness, faintness or unusual discomfort.
Before participating, please privately tell the Pilates practitioner about any injury, pregnancy, recent surgery, medical condition or other consideration that may affect your participation.
If you are unsure whether Pilates is appropriate for you, seek advice from a qualified healthcare professional before attending.
The Pilates session and wider event content are not medical advice, diagnosis or treatment.
You may choose not to participate in any movement or exercise.
8. Equipment and clothing
Please bring your own exercise mat, as the venue does not hold spare mats.
Wear comfortable clothing suitable for movement and bring anything else you may personally require.
We may be unable to provide full participation if you arrive without the required equipment. This will not entitle you to a refund.
9. Mental fitness and guided relaxation
The mental fitness discussion and guided relaxation are intended for general educational and personal-development purposes.
They do not constitute medical, psychological, psychiatric or therapeutic advice and are not a substitute for support from an appropriately qualified healthcare professional.
You may choose not to participate in any part of the session.
10. Photography and social media
SUNNY Club is intentionally social-media-light. There is no expectation that guests photograph, post about or publicly share the event.
You are welcome to take photographs for personal use, but you must ask permission before photographing, filming, identifying or sharing images of another guest, speaker or practitioner.
Please respect any request not to be photographed.
SUNNY Club will not use identifiable photographs of guests for marketing without an appropriate notice or permission.
11. Behaviour and community standards
SUNNY Club is designed to be a welcoming, respectful and supportive environment.
We ask all guests to:
Treat others with respect
Respect personal boundaries and confidentiality
Avoid aggressive sales approaches or unsolicited promotion
Refrain from discriminatory, intimidating, disruptive or inappropriate behaviour
Follow reasonable instructions from the organiser, practitioners and venue team
We may refuse admission or ask someone to leave where their conduct is unsafe, disruptive or inconsistent with these standards. No refund will be provided in these circumstances.
12. Connections and community
SUNNY Club may provide opportunities for attendees to connect after the event, including through a private member group.
Joining or participating in any group is optional. Attendees are responsible for deciding what personal or professional information they share and for conducting their own checks before entering into any relationship, collaboration or arrangement with another member.
SUNNY Club does not guarantee any particular personal, professional or commercial outcome from attending.
13. Food and drink
Please tell us before the event about any relevant allergy or dietary requirement if refreshments are being provided.
Although we will take reasonable care, we cannot guarantee an allergen-free environment. Guests with serious allergies should make appropriate personal arrangements and contact us before booking if they have any concerns.
14. Personal belongings
You are responsible for your personal possessions during the event. Please do not bring valuable items unless necessary.
We are not responsible for loss, theft or damage except where caused by our negligence or where liability cannot legally be excluded.
15. Liability
We will take reasonable care in organising and delivering the event.
Nothing in these terms excludes or limits liability for:
Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any other liability that cannot lawfully be excluded
Subject to the above, we are not responsible for loss that was not reasonably foreseeable when your booking was made or for business losses arising from attendance at a consumer event.
16. Events outside our control
We are not responsible for delays, disruption or failure caused by circumstances reasonably outside our control, including severe weather, transport disruption, venue closure, illness, public-health restrictions or emergencies.
If such circumstances require cancellation or postponement, section 6 will apply.
17. Personal information
We use your personal information in accordance with the HELLO SUNNY Privacy Policy, available at hello sunny.co.uk/privacy
18. Changes to these terms
The terms applying to your booking are those published when you purchase your ticket. We may update these terms for future bookings.
19. Governing law
These terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory consumer rights that apply to you elsewhere.
20. Contact
For questions about your booking, contact: